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JOHN (JACK) MERRITT

Jack is a Partner and Co-Founder of Process Transformation Consulting Group, Inc., founded in 2014 and is a consulting group based on the philosophy that every business situation or goal should ultimately be viewed as a process or system of related processes designed to satisfy customer needs and requirements.

He was one of the first Lean Six Sigma Black Belts deployed at GE Capital in 1996, and has held positions of increasing responsibility within the process improvement community since then. In 2001, Jack joined Quest Diagnostics, and was one of the architects of the Six Sigma Deployment there, co-developing the training, and hiring 20 Master Black Belts, and over 150 Black Belts. Quest Diagnostics is the largest clinical laboratory in the world. His projects there delivered over $200M of demonstrable annualized savings from operations. In addition, for six years, Jack represented Quest on the Process Improvement Section of The Conference Board.

Jack has developed curriculum and led training sessions at the Champion, Black Belt, Master Black Belt, Green Belt and Yellow Belt levels, coaching and mentoring over 500 executives and Lean Six Sigma practitioners. He also taught Six Sigma for Project Managers (a course he developed) at Villanova University from 2005-2010.

Jack designed and implemented the Business Process Improvement practice at Magic Hat Consulting, a niche consultancy in Philadelphia, which he led for over 3 years. While at Magic Hat, and since co-founding PTCG, Jack was responsible for the design and implementation of structured process improvement based on Lean Six Sigma with clients that included Independence Blue Cross, Amerihealth Administrators, PHH, Wawa, Fannie Mae (FNMA), Qliktech, and several national clinical laboratories.

His particular areas of expertise are in non-manufacturing processes such as Financial Planning & Analysis, Accounting, Customer Service, Sales, Information Technology Delivery, and Lean Supply Chain. He has university level teaching experience with Lean Six Sigma methodologies, DMAIC, DFSS, DMADV, Statistical Process Control, Innovation, Design of Experiments (DOE) and Practical Statistics. He is accomplished in executing Hoshin and Strategic Planning programs, Operational Metric Development, Balanced Scorecards, Lean Kaizens, Work-Outs, Value Stream Mapping and Process Flows, Project Management, Financial and Process Modeling.

Education / Certifications

BS. University of Nebraska, Omaha (Business Administration, Economics)

Certified Lean Six Sigma Master Black Belt (Quest Diagnostics)

Certified Six Sigma Black Belt (GE)

Member: American Society for Quality (ASQ)

Member: Project Management Institute (PMI)

WILLIAM (BILL) CASEY

Bill Casey is a Certified Lean Six Sigma Master Black Belt based in Northern Virginia and is the Co-Founder of Process Transformation Consulting Group, Inc., a niche consultancy that specializes in Business Process Improvement based on the principles of Lean Six Sigma. He has worked engagements with FNMA, PHH Mortgage and Genova Diagnostics.

Bill graduated from the US Naval Academy and served for twenty years as a Naval Nuclear Engineer and Senior Project/Program Manager for ship repair and new construction. Bill continued a second career with General Electric Transportation Systems as a Master Black Belt working with critical suppliers and the deployment of lean six sigma at smaller companies.

During Bill’s 20year career as a Lean Six Sigma quality professional, he has been the President of a $45 million company which received the GM Supplier of the Year Award, served as a senior account executive with The Six Sigma Academy working directly for Michal Harry, the founder of the six sigma methodology, and in a number of senior roles with Quest Diagnostics implementing multiple project portfolios and, most recently, as the National Director of Lean Six Sigma Training. Bill has trained Six Sigma Blackbelts, Greenbelts and Master Blackbelts across a number of Fortune 500 companies including General Electric, DuPont, Toshiba, Ford, American Express, Lear Corporation, Quest Diagnostics and Merrill Lynch.

His particular areas of expertise are in strategic deployment, program development, training and training development of all aspects of Lean Six Sigma. In addition he is accomplished in executing Hoshin and Strategic Planning programs, Operational Metric Development, Balanced Scorecards, Lean Kaizens, Work-Outs, Value Stream Mapping and Process Flows, Project Management, Financial and Process Modeling.

Bill is a Six Sigma Certified Black Belt (American Society of Quality & GE) and a Six Sigma Certified Master Black Belt (GE, Six Sigma Academy, Quest). In addition to a BS from the US Naval Academy, Bill has earned two MS degrees from The Massachusetts Institute of Technology in both Nuclear Engineering and Ocean Systems Engineering as well as an MBA from the College of William and Mary.

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